UOFG HELPDESK AND MYCAMPUS GUIDES
The UofG Helpdesk is where students can search for answers using the knowledge base, or submit requests for help or services.
MyCampus can be used to manage your student record and university finances, or to produce your own certifying letters and transcripts. Learn how to get more out of the UofG Helpdesk and MyCampus with our guides.
Useful Contacts
Our useful contacts sheet provides a summary of the contact details for student and support services which you may need to contact throughout your time at the University of Glasgow.
Council Tax
For more general information on council tax please visit our Council Tax Exemption webpage.
Good Cause
- How to Submit a Good Cause Claim
- How to Retract a Good Cause Claim
- How to View Your Good Cause Claim Outcome
If you are facing difficulties that disrupt your ability to do a particular assessment or examination, good cause is the process for asking the University to take this into account. The University may be able to make appropriate allowances for assessments or examinations, such as waiving a late penalty, granting extensions, or allowing a resit.
Please refer to the information published by Academic Policy and Governance for latest updates to the good cause process. Your advisor of studies may be able to provide additional advice.
Self Service Documents (Letters, Transcripts)
Troubleshooting Self Service Issues
Our self service documents open in a new window or tab. If you are trying to generate your own documents and nothing happens, you may need to disable your pop-up blocker or allow pop-ups for University of Glasgow pages.
If you have disabled your pop-up blocker and you are still having issues generating your document you may need to clear your browser cache.
Using the UofG Helpdesk
Your Finances
Your Student Record
- How to Add or Update Contact Details
- How to Change Advisor Consent
- How to Change Your Preferred Name
- How to Report an Absence
For more general information on how to manage your student record please visit our Personal Information Updates webpage.
Search All Student and Support Services
Get Answers
Use the UofG Helpdesk Knowledge Base to find answers to your questions, or submit a request through the Service Catalogue if you need more help.
Submit a Help Request
Can't find what you need from our Knowledge Base or Service Catalogue? Submit a help request.
- Submit an Online Help Request (link only available for registered students)
- Don't have a GUID? Use as a guest